January 7th, 2016

Account Manager and On-boarding Specialist – Sofia, Bulgaria

We are a leading and dynamic company in the area of online payment processing services. We offer a variety of payment solutions to e-commerce merchants globally, giving them the opportunity to grow and develop their business. Due to continued rapid expansion we are seeking the services of a full-time employee to join our Underwriting and Account Management department. The role offered is a key component in the company’s structure and internal processes.


  • Administering the delivery of high quality services to our clients by extensively communicating with customers, banks and partners of the company
  • Collecting and reviewing application documents and ensuring compliance in accordance with the industry’s regulations
  • Coordinating the application and on-boarding process of the customers between different parties
  • Management of existing accounts and handling ongoing queries, achieving customers’ satisfaction


  • Fluent business English communication skills – written and verbal
  • Pro-active team player with excellent time management skills
  • Advanced PC literacy (Windows, MS Office and Internet, experience with CRM system is an advantage)
  • Ability to multitask and meet deadlines
  • Ability to work independently while strictly following outlined company procedures
  • Customer-service orientation and ability to handle customer queries in an efficient, accurate and professional manner

Knowledge or Experience in any of the following areas would be considered as an advantage:

  • e-Commerce
  • Internet Processing
  • Communicating with and Serving English speaking customers worldwide

We offer you:

  • Fast-growing payment company
  • Excellent working conditions, casual atmosphere, and state-of-the-art hardware
  • Modern, challenging, constantly growing business
  • Excellent remuneration package −in the top 10% of the industry
  • Professional development – books, trainings, etc.
  • Team buildings and fun activities

If you are challenged by this career opportunity, please send us your CV in English along with a recent photo. Only short-listed candidates will be contacted.

To request more information contact us at recruitment@emerchantpay.com or apply directly