For more than 35 years, Bathroom Concepts has been helping homeowners across Berkshire transform their bathrooms through expert design, quality products and personalised service. As a family run business based in Wokingham, the company has built a strong reputation for delivering tailored bathroom solutions that combine style, functionality and craftsmanship.
From its extensive showroom featuring fully designed bathroom displays to its complete design, supply and installation service, Bathroom Concepts is committed to creating exceptional customer experiences at every stage of the journey.
As the business continued to grow and prepare for further expansion, Bathroom Concepts recognised that the payment experience needed to reflect the same high standards as its products and service. To support its next phase of growth, the company partnered with emerchantpay to modernise its in-store payment experience and provide a reliable foundation for future success.
About Bathroom Concepts
Bathroom Concepts is a family run bathroom design, supply and installation company based in Wokingham, Berkshire. With more than three decades of industry experience, the company helps homeowners create bespoke bathrooms tailored to their lifestyle, preferences and budget.
Known for its hands-on approach and attention to detail, Bathroom Concepts manages every stage of a project, from initial design consultations and product selection through to installation. Its showroom allows customers to explore complete bathroom displays, compare products and receive expert advice from experienced specialists.
Built on a reputation for quality and customer service, the company continues to expand its presence while maintaining the personalised approach that has been central to its success.
The challenge
For Bathroom Concepts, delivering a premium customer experience extends far beyond bathroom design and installation. Customers making significant investments in their homes expect a smooth and professional experience from start to finish, including at the point of payment.
As customer demand increased and the business prepared for future growth, Bathroom Concepts wanted to ensure its payment infrastructure could support a growing volume of transactions while maintaining a seamless checkout experience.
The company required an in-store payment solution that would enable fast and secure card payments, simplify the payment process for customers, help manage day-to-day retail operations with reliable technology and provide the flexibility to scale alongside business growth.
Beyond the technology itself, Bathroom Concepts was looking for a trusted payment partner that could provide dependable customer service and help future-proof its payment operations.
"From the outset, the team understood what we needed from a payments perspective. emerchantpay’s solution was straightforward to implement, easy for our staff to use and provided the reliability we were looking for as the business continued to grow."
Josh Chappell, Managing Director, Bathroom Concepts
The solution
Bathroom Concepts partnered with emerchantpay to implement SmartPOS devices across its store operations, creating a simple and efficient payment experience for both customers and staff.
Designed for modern retail environments, the SmartPOS solution enabled the business to securely accept card payments while providing the speed and reliability required for high value in-store transactions.
The PAX A920Pro is a SmartPOS device provided by emerchantpay that helped streamline the checkout process, allowing staff to process payments quickly and confidently.
By partnering with emerchantpay, Bathroom Concepts gained access to:
- Enable fast and secure card payments
- Simplify the payment process for customers and staff
- Provide reliable technology for day-to-day retail operations
- Accommodate increasing transaction volumes as the business expanded
- Provide accessible payment data and reporting to give the business greater visibility of its transactions
- Offer responsive customer support when payment related assistance is needed
The implementation was completed smoothly, allowing the Bathroom Concepts team to continue focusing on what they do best: helping customers bring their dream bathrooms to life.
The results
After adopting emerchantpay's SmartPOS solution, Bathroom Concepts has strengthened its in-store payment experience, delivering a faster and more reliable payment process that reflects the high standard of service customers expect when investing in home improvement projects.
As Bathroom Concepts opened its second location, emerchantpay enabled the business to extend its existing SmartPOS payment setup to the new showroom, providing a consistent way to accept card payments across both locations.
Since partnering with emerchantpay, Bathroom Concepts has achieved an 188% increase in transaction volume while maintaining a 0% chargeback ratio, demonstrating the reliability and effectiveness of its payment infrastructure as the business has expanded.
How emerchantpay helped Bathroom Concept
- Streamlined in-store card payment acceptance through reliable SmartPOS technology
- Delivered secure and dependable payment processing that encourages continued business growth
- Provided a scalable payment solution capable of enabling increasing transaction volumes and future expansion
In addition to providing dependable payment technology, emerchantpay has given Bathroom Concepts the confidence that its payment operations can continue to help the company's long-term ambitions.
“We're delighted to partner with Bathroom Concepts and provide a SmartPOS solution that delivers reliable in-store payments today while giving the business the flexibility to expand in the future. We look forward to supporting their continued success as they grow."
Juan Torrealba, Head of Partnerships, UK & Ireland, emerchantpay
How emerchantpay supports retail businesses
At emerchantpay, we help retailers create seamless payment experiences through secure, flexible and scalable payment solutions.
Whether accepting payments in-store, online or across multiple channels, our technology helps businesses optimise operations, enhance customer experiences and contribute to long-term growth.
From SmartPOS devices and card acceptance solutions to alternative payment methods and other value-added services, we work closely with merchants to create payment strategies tailored to their needs.
Contact us to learn more about how emerchantpay can assist your business with scalable payment solutions.